Worst decision ever!

<p>As i have in the past dealt with Axxess and only had a capped account with them, and never experienced any issues, it was only logical to sign up with them again after I had to start paying and managing my own ADSL line which used to be done by the employer I worked for. So after getting my own Telkom voice line and new number I signed up with Axxess to provide ADSL and Data and all I can say is what a nightmare it's been.</p> <p> </p> <p>It's been two weeks and still I have no internet connection. In the beginning I got told that Telkom was to blame as they have not signed off the order or line or whatever. Subsiquently I have had to follow up every two or three days to find out what is going on and what the progress is as they dont get back to you. Then one day my bank account got debitted with the amount I signed up for, which was 4Mbps ADSL and the data package I chose. After checking the status of my internet I found that it still was not working. After many many calls to Axxess's technical department I have been told that their is a copper imbalance on the line as reported by Telkom. With that said I have had to continue phoning in every day to get an update on the progress of this order that a fault has since been reported on. Everyday I hear that the technician tried to phone me but could'nt get a hold of me, which is a BS story as I have been waiting and monitoring, waiting for his call. Everday day I hear that it has been esculated and that the technician will phone me again yet so far nothing has happened.</p> <p> </p> <p>I regret the day I ever decided to sign up with Axxess and have them manage my ADSL line as clearly you are just a number. Everytime you speak to a new person you have to explain the whole story from the beginning and fight to get them to realize the urgent state of the situation and grasp how long this issue has been dragging on as with the previous technician. They are quick to take one's money but when it come to delivering all they do is blame Telkom.</p> <p> </p> <p>I just cant take this anymore... what do I need to do to get this issue sorted out and my internet working?</p> <p> </p> <p>Micheal</p>