Worst customer care service every!!!! It is more misunderstandings than care

After struggling for 3months to sort out my application, everything works well. Two weeks ago my fibre line was offline. After numerous attempts contacting the customer care service via emails, the line was still not working. Last week Wednesday I spoke to a lady for the lines department. She explained the process and everything was sorted out last week Friday. My line was off for 11 days. This morning it was not working again. I called them again and was informed to configure my line. I asked someone to help me and when we contacted them in the afternoon it was indicated to me that my line was cancelled. Never never never email the customer care. Everything you reply a new ticket number is being opened and it creates miscommunication every time. The first person who help me did not explain what the process will be and when Openserve contacted me and asked to install a new line I declined it. I then sort it out and that first person cancelled my line now. After it was sorted out. They don’t communicate with each other or see what is coming on a person account. As mentioned above, 11days without internet and I still need to pay them. I wish they can at least refund or reward a person, due to their horrible customer care. I have never been so disappointed with a company. They can learn for other companies as well as start reading the hello peter reviews