Worse than ever

Our company is an internet based company. Having access to our websites are very crucial. The support has gone from a few hours reply to a few days reply, Why axxess?<br> here is an email i sent to your offices, and still had no reply on it ...<br> Hi B.....<br> <br> I picked up that the service level has decreased quite a lot <br> <br> Attached is image that explains what I mean<br> (image was attached as proof)<br> <br> Some cases more than 2 days and even a 5 day wait for a response from support.<br> <br> As we are a Web based company and a Web design and Development company it is imperative to be able to get queries solved and rectified in due time.<br> <br> We need to find a way that we can have the service level up as we really do have a lot of domains with your company and deal with clients on all levels.\<br> <br> Now we are left with a decision that will affect our 4 year service and your 3 to 5 thousand rand per month invoice to another company. <br> <br> "