WORSE TECHNICAL SUPPORT EVER

previously had no issues with Axxess as an ISP. joined again when i took up my fiber line in November. regretting every minute now. there was a network failure on Saturday the 18th December 2021. i notified Axxess immediately. Sunday morning i get an sms to say its been resolved. test the connection and there isnt any internet. so i call again, consultant says she isnt sure why it happened and that she would open another ticket. the entire day went by and no updates, so i call again. this time the consultant says no call was logged earlier in the day. she then generates a ticket.

monday morning a message is sent saying fiber is out. all good and well. matter was resolved on monday evening. however still no internet. after several calls and online tickets i was still not connected.

a 15 second call to Zoom directly resolved my problem and yet axxess still has the ticket open. i see a huge problem here. either your staff arent capable or just choose not to be of any assistance.