Worse service provider ever,

Dear Peter,

On Wednesday 18/08/21 for 2 hours the internet was down. Once we spoke to a consultant to sort out the problem the internet was lagging and still gave problems.

In Thursday 19/08/21 the internet was lagging once again, when we rebooted it by switching it off and on the service never came back. So we had to call in again. After speaking to a consultant who requested the same information the consultant on Wednesday requested the internet connection never improved at all. I told the consultant what does it help if the firbe lohe was upgraded yet it gives such alot of issues. Still lagging and dropping every 30 minutes we were promised that this will be fixed, guess not.

Friday 20/08/21 from 1am in the morning the connection was really slow and pathetic. Still lagging and drops to where the connection says internet may not be available. It's now 3:47am and still no internet and I'm in position to buy airtime to call. My daughter has missed most of her online schooling this week and its costing me alot of money. No application will open and the information wont load at all. Axxess is really a pathetic service provider and what is the use of having uncapped firbe when you still have to spend extra cash on data and airtime to call in 2-3 times a week. Its unfair that they can keeping giving me such pathetic feedback and service but expect to be paid every month. I pay the full amount every month but don't seem to be getting a full months worth of service. If I miss a payment they will cut me off but they can supply me with horrible service and working internet for about 65% of the month and want 100% payment.

It's now 5am Friday morning the 20/08/21 and the connection is, my daughter starts her online schooling in a few hours. Guess its another day of her missing out on her education. Ìts now 6h35 and my network does not even appear under available network connections.

The time now is 7:37 am Friday morning and my daughter cant connect to her online schooling to attend her classes, this is really pathetic services and very horrible customer service. Axxess needs to held accountable for their actions towards their clients, we can't keep paying for them to make money and here we are suffering every single day.