Worse Serve Ever from Axxess

I am not happy with the service that I am getting from Axxess fibre. I moved houses last year in October 2023. Followed their dashboard instructions through the guidance of an agent that works there of placing a move of the device order and cancelled the initial device. I can tell you that was never done, I waited for services to be connected in the new house in December nothing happened , i had to call them again to check what the delay is, no sense of urgency or willingness to assist, I was told that the initial order was not processed and my cancellation was not finalized. mind you in the process i am paying for these services. Again i was taken to the dashboard where the consultant on the line took me through the same process again of ordering a move of the device and also to cancel the old one. In jan the guys came to install the line but no new router I was told that the office will be inContact with me with regards to that, that never happened. I then plugged in the old router in fortunately it connected. However, I noticed my Jan, feb and March invoice keeps escalating which is very concerning. I reported an issue with one of my wires in feb being faulty was told to send email to support with a picture of the fault, todate still no response, had to get private technicians to assist with the faulty wire. Today i called the head office to enquire about the escalating bill every month, i was told that my old house connection is still on there's nowhere on their system were it says i cancelled services IMAGINE!!! I could not get assisted, like I am so lost right now....do not know what to do with this wifi honestly , and the service is very bad and the fact that they dont even call us back when airtime dies is even worse!!