Won't activate my account

<p>I ordered FTTH from them which was installed by Telkom a week later or two later. It has now been more than a week since it was installed and I still haven't heard from Axxess on activating the account or line. When Telkom responds faster than you then you know there's something wrong.<br /><br />I have appended my original ticket for the installation with the new fibre line number as well as made a new ticket, which they have just completely ignored.</p>