What USELESS service

What USELESS service! I have been hounding them for three days now, and they keep on giving me the same BS of "we will be sending a technician, it will take 24 hours", which was 72hrs ago. No one takes responsibility for the mess ups. Even when I phoned them yesterday (28 Jan), they put the phone down in my ear 4 times. I had drive out to their offices (which is quite a distance from where I'm staying) to get any sort of help.

Stay away from these people.