What became of Axxess

I have been a customer with Axxess since 2011 and throught these years I’ve migrated from one service to another. I have mostly never needed much help from Axxess in terms of support except that one or two odd times when I needed my sign in details which I forgot/misplaced.

Lo and behold a few days ago I had some issues with my ADSL and had to move to a VDSL. The interaction with Axxess has been my worst of any service provider in years. From sales, accounts and worst support, they either do not respond or take forever (hours or days) to respond to a simple question and when they do they respond to their own question not the one asked, the same applies to their online chat bot and social media accounts. This was once an excellent service compant but my experiences in the last 5 days has me sitting here writing this review and browsing through competitor websites for an alternative.