What a *******, and what a lack of client services

I'm extremely disgusted with the customer services I've been receiving since day one from Axxess.

First of all, I was charged R 194.00 for pro rata data, which I still have not received.

On 01/01 a debit order of R 749.00 was processed off my bank account, please note I still have not received a new SIM card, so already I've paid twice for a service which I still have not received. After numerous requestes of what is happening, I finally received a commique informing me that they are experiencing a backlog on the new SIM cards.

Eventually I received my new SIM card on 06/01, by which I've already paid my current service provider and Axxess.

I request a refund, because I was only planning to use this then as of the end of Jan, because I have already paid now for 2 service providers. This was declined.

Eventually I tried the new SIM card, only to find out that I have to call in to get the new card activated, which is now going to take another 48 hours to get activated.

Another 2 days of waiting, sure, I don't have to use the internet. I don't have work to do, I don't need the internet to earn a salary, I can wait, no problem.

So the 2 days pass and I tried to get this thing set up. Failing all the way. I send a message for assistance. No assistance. NOTHING.

I finally managed to get airtime to call in only to find out that Axxess has changed their system in the meanwhile and that the router I have is not compatible with their network, and I now have to purchase a new router which is going to cost me R 2499, which I have to prepay before they can ship it off to me, before my new SIM wil work.

What a *******, I want my money back, as this is not the kind of service I'm paying for, also nothing was mentioned that the router I have will be cancelled or anything.

I will be searching for a new service provider as this is just not the way I work, I'm sorry. Pls go and find yourself other people who you can *******, but you've done ripping me off.