warren from Axxess basically calls a customer a **** - rude and unprofessional

I just received an invoice this morning, 21 June 2019, 06:31 from Axxess after cancelling my ADSL (after it was ****** in may 2019). Axxess advised that they will debit and refund me and cancelled the account.

I contacted their online support and some idiot called WARREN said this: - There was no invoice isssued - The last invoice was on the 1st of the June - Relax. Maybe attach it here for me to see - I want to see this invoice. Since you think I am calling you a ****. Because I never said that

The above are some extracts from the online chat. This idiot is quick to imply and basically call a customer a **** behind his little desk where no one can touch him. ---------- I also sent an email with this response: please ignore your account was cancelled. Regards, Anika Wilson ----------

I've dealt with Axxess in the past and their consultants are rude as ****. THEY SIMPLY DON'T LISTEN!!!! YOU HAVE TO REPEAT YOURSELF TO THE POINT WHERE YOU JUST GIVE UP AND THE ATTITUDE!!!!!!!! A MANAGER APOLOGISED FOR A PREVIOUS CONSULTANTS BEHAVIOUR OVER THE PHONE.

Those people are rude and unprofessional. "warren" the live chat consultant from Axxess, you will be the name I use next time I talk about the **** and rude staff at axxess. https://www.axxess.co.za/team

You are so tough and arrogant behind a screen and yet you don't look like much at all. You're the type that will never try that attitude with anyone standing in front of them. Because of you "warren" axxess will not get my business again and I will make sure to rather recommend another more reliable ISP with friendly, professional staff.

Now I hope I don't have to deal with Axxess again!!!! I just need my refund and close my account!!!!