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sybrand.botes sybrand.botes

1 reviews | Active since Mar 2017

02 Mar 2017, 14:41

Waiting months to fix a new line

<p>Hello</p> <p>I've installed a Telkom telephone line and also a 10mb Axxess line at the beginning of the year. Finally after waiting for some time everything was finally installed and activated, but I only got a 700-800kb/s result on speed test. I'm an online gamer so I need consistently good internet to play competitively.</p> <p> </p> <p>I'm still waiting, months later for Axxess to get my new line fixed as it never worked. I've been following up every couple of days and every time they keep making excuses and blaming Telkom for all their problems, but I've had 3 Telkom employees come to my house to ensure me that the line is 100% working.</p> <p> </p> <p>I'm really disappointed with Axxess and won't recommend anyone rent a line from them, especially competitive gamers.</p> <p> </p> <p>Regards</p> <p> </p> <p>Sybrand</p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply02 Mar 2017, 15:02
Official

Hi Sybrand , apologies for the inconvenience caused. The fault has been escalated with management. Thanks