Waiting for credit since early Feb- till today no sufficient answer, no credit and poor following up

<p>My ADSL service was off during Nov, Dec 2016 and Jan 2017 due to some Telkom's faulty cables in the area. I asked Axxess to be credited for 3 months that i paid and didn't get service, but they told me that Telkom must close the fault first before i could make a claim / dispute. Though the fault has been closed since early Feb but until today i haven't been credited. All i hear is empty answers and no delivery. </p> <p> </p> <p>FURTHER DETAILS</p> <p>Although i've been an Axxess client i felt that i had to solve the problem alone, i've been communicating with Telkom the whole time to solve the ADSL problem, but when 3 motnhs passed and there wasn't even a promise on WHEN Telkom will ever solve the problem i gave up and cancelled the Voice with Telkom and my ADSL service with Axxess.</p> <p> </p> <p>However, the short story is that, the fault was closed in early February and I informed Axxess Lines Department about it and app**** for credit for 3 months my service was off. By 1st of March I didn’t hear anything so I contacted them again, their consultant said that he spoke to Telkom and they told him that (and I’m quoting his exact words as I’ve tapped the phone call): “THEY APPROVED CREDIT AND IT WILL BE PASSED, THEY ARE JUST WAITING FOR THEIR CREDIT REPORT THAT WILL BE AVAIALBE BY +- THE 10TH OF MARCH”.</p> <p> </p> <p>It’s now the 17th, I’ve been following up with Axxess Lines Department asking them why credit isn’t paid till today. I don’t hear sufficient answers, all I hear that they contacted Telkom but then what? Without any convincing reason the process went into a stand still. And even when I send emails I don’t receive a response unless I pick up the phone and call them and even then I don’t get my issue sorted.</p>