Very Upset

I am super disappointed in axxess they were so awesome I took out another line from them for my mother. But that took forever to happen and I got charged pro rata incorrectly. I then paid all these amounts that were required. Paid for two lines which they have now canceled one of my lines telling me I did that why would I do that? Why would I cancel a line and then pay for it. No one can get back to me or give me a call. I have now lost two days of pay as I work from home? Who is going to pay me for those days? My daughter had to do her tutoring via zoom she has also lost two days what do I do????? I'm very upset I was told the line would be up again but nothing and I keep getting an email saying my line is live. But it's only my mom ones... There should be two lines on my account.... I want to know what is going on and also who authorized the cancelation as they can pay me for two days lost!!!!