Very poor service since day one.

Been struggling to get my newly installed Fibre to work since the day it was installed. I am currently being billed for a service that has not been working since the day of installation with no clear indication of when this will be resolved. I am at the point where I am going to cancel the service, only thing keeping me from doing it is the fact that I've been a customer of axxess for almost 10years and still hoping they can resolve the issue in a timely manner. But really not happy with the service at this point. If its not resolved within the next 2 day you will see me move to a new isp.