Very disappointing service from Axxess Internet

I have a query on my account. I cannot get past their music to speak to someone in accounts. I have sent numerous messages without success. I waited for over 2 days to get a response to one message - during this time my service was suspended. Fortunately I have now taken out a contract with a different service provider. I have requested account cancellation but I need to pay 2 months fees for July and August despite using no data.