Very disappointing service from Axxess 3 days with no internet

We've been without fibre internet for 3 days now and all the call agents can tell us is "It's an ongoing problem, unfortunately." They have no timeframe on when this "ongoing problem" will be fixed. Can it be fixed? Is anyone even trying to fix it? We have absolutely no idea. After so many calls where you are forced to listen to awful, awful music that is surely designed to make you cut the call in despair, we still have no clue whether Axxess will ever provide us with service again. Has there been a change in management? We've used them for years with minimal problem, but this year and especially the last months has been so bad.