Very bad tech support

<p>For the last 6 months my parents have had terrible adsl line speeds at home,being a 2mbps adsl its supposed to get +-1.5/1.8mbps on saix.net speedtest.but its 0.25/0.75mbps.I create tickets and all they do is recreate the ports and blame the isp adsl account.Me being the IT guy for them,i have replaced the router,i change them to another isp.still the same speeds.But axxess tech support still blames the isp or downloads.So i created another ticket last week,still the same story,just another date,I even asked for them to log a call with telkom to come and replaced the line,since its been installed for 10 years,so corrosion and such will affect it,but still nothing,I have tested the speeds with wifi disabled and only 1 device connected via lan,still the same speeds and tech support is still "recreating ports" and the normal step by step guide without even taking into account what i have done so far.</p> <p> </p> <p>Please look into tech support as i have never had anything more than a "port recreate" out of them now and when i used to be a loyal axxess customer.Everytime its the same thing</p>