very bad service no support

since joining axxess its been constant struggle with billing, they are quick to just deduct funds but no internet supp****, i have never had an isp that doesn't answer phones over weekends or support mails totally shocking, this is my 3 month of same issue and ive had it now. i paid for my month of mobile Internet then on the 10th what do you know deduct full amount again off account no invoice no explanation, no cap loaded???? 15 mails sent loads of calls no answer, 5 days no connectivity very bad for business.