Very bad service.

What happened? How did you guys go from Top ISP most years to being worst in South Africa? Firstly I have logged a fault on Monday 6th of January regarding an issue on my line that Wednesday I phone again to re-escalate since no word from Axxess or Telkom, Friday comes around still no word from Telkom or Axxess at which to no surprise my line is completely dead since Thursday evening. Today Monday 13th of January I phoned again to follow up since STILL no word from Axxess or Telkom, finally after been in the queue for 15 mins the ADSL support technician told me the fault has been closed as to no surprise the technician could not tell me who or why they closed the issue. I was then put on further hold for another 12 mins just so that she can tell me she has yet again opened and escalated my ticket. So basically it took me 27 mins just to find out they closed my ticket for no reason and re opened my ticket and to keep my fingers crossed that Telkom will come to fix my line hopefully in the near future. Please remind me again why it is beneficial to have my ADSL line with you?