Very Bad Service

On Sunday, December 13, 2020, I've experienced very slow internet speed. I thought they were aware of it and will fix it as they always have in the past. But on Monday evening, December 14, there was still slow internet speed. When I contacted them via live chat, they said they were not aware of the problem and said they would get back to me via cell phone. I waited and waited but there was no contact. I reached out to them again. This is what I said in an email to them, "Hi. It's been two days with no communication from your side regarding the ticket. Just wanted to make a follow-up, since I'm still having issues with the internet speed."

And this is the response I got from them: "Good day, There's no feedback in regards to the fault logged, please find the fault ref ***** you can call in at our call center on ***. Please use this number going forward."

This response from them to me suggests that I'm not that important to them to get feedback. The services I had with them for the past three and odd years means nothing to them. Maybe I should move to someone who care.