Very bad and pathetic service,they undervalue their customers

I have paid my monthly fee for my Axxess DSL account 4 days ago but till todate my service is closed,I am studying using this wifi but I could not write my test that was 10am today because they keep on saying Telkom has not given them feedback. I just believe that I am ****med now by this service…. Their service is costing me another year of exams now in my studies