VERY BAD

I always had a ADSL bundle with Axxess. I recently got a Fibre Combo deal with 2 months free service. The fibre line was installed on 21 November 2019. I have not been able to use any fibre internet because its been offline since installation. The installation people came out twice and say the installation is fine, the ISP has to sort out the problem. Everyime I try to connet to the router, it says "Error: No response from the remote service. Contact your ISP" and when I go to fibre.internet.co.za I am supposed to be directly to a Frogfoot page so I can get connected to the fibre but instead of going to Frogfoot it goes to the Axxess.co.za login page. I have called my ISP maybe 7 times now and logged many faults via e-mails but no one knows what to do. I keep getting asked the same questions by different agents and I get put into a constant circle of having to explain the problem to all sort of different agents with no resolve.