Useless Service

After being a customer of Axxess for over 2 years it is definitely time to move on. My internet has been down for over 2 days and all I get from them is they have reported the problem to Telkom. I was told 2 days ago that they could escalate it after 48 hours. Now after 50 hours I am told their escalation department is away for the weekend and can only escalate on Monday morning. What kind of problem ownership is that? Where is the care of the customer that depends on internet for work and for virtually all aspects of life. I cannot wait to cancel this service and move on to someone more attentive to the needs of the customer.