Useless ISP for an equal useless Fibre line (Zoom Fibre)

If I could rate them lower I would. Please, do NOT join this ISP or Zoom Fibre. I regret leaving WiFi for fibre, even though it is much slower and more expensive! Unfortunately I am forced to use Zoom Fibre, as they are they only fibre line ***ner of the fibre) in my area. Then you have to use any of the ISP's on their website, of which there are many. The first ISP did not respond timeously and I was introduced to Axxess by Zoom. Since joining on 08 Feb 2022 I have been offline so many times I have stopped counting and stopped keeping track of the number of tickets I have logged for such, as recently as yesterday. And every time it is a "technical" error and Axxess needs to log a fault report at Zoom Fibre. All this is out of my control. And then Zoom, to which I don't have access, needs to fix the technical issue and you must "check" your connection "regularly" to see if has been fixed! What a joke. And here's another joke. If you ask for credit at the accounts department for all the outages, which is significant, they tell you according to the contract (?!?) they don't sell a "guaranteed" service. So make sure they send you a contract (?!?) before you decide to join. O, I forgot to mention, there is no contract ... I have requested a copy and was told as much. I have the ticket number and response email accordingly. All this whilst I am currently on holiday and have children at home studying for exams, requiring internet access. What a NOT so funny joke is they need Axxess for access, but neither WORK!!!

Pathetic I am telling you pathetic!

Lastly, I have to wait 6 months to "try" another ISP - whom is hopefully better (no guarantees...) - or else pay a R999 early termination fee. to change earlier.

I am at wits end!