Useless customer service

(Copied from axxess ticket) 2 months later and still not resoved tired of this bull**** that i have 20 different people calling me to do the same stuff over and over and never being resolved worst customer service ive ever had , everyone always so nice over the phone and promises to help but nothing ever coms from it!!! Please run a speed test, if i hear that one more time im going to **** my pants! I dont have a speed issue i have packet los , apparently noby knows what packet loss is so ill explain Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination. Packet loss is either caused by errors in data transmission, typically across wireless networks. The person reading this if you dont know what to do please hand over to someone who does or let me speak to a manager as i cant continue doing the same thing over and over. I have restarted tge device i have reconfigured the device i have factory reset the device and reinstalled apn setting i have tested my cat 6 cabels ive tested the rj45's and the ports its self using fluke network tester , a device made to test network cables 10x your salary i do this for a living i work with networks every day of my life i am not an amateur when it comes to networks so please dont ask me to any of this again. I have pinged google via cmd i cheacked coverage i checked signal dbm the fault is not on my side internet has been working fine with no issues for more than a year i even recomended the service to friends and family now i get this ****, i have even completed the mtn fault form that should not even be completed by the client, mtn is not my service provider axxess is so please sort this within 24 hours or cancel my package and refund me for all the misery and time wasted and all the money wasted on calls getting me no where.