CH
Christopher H
1 reviews | Active since May 2014
31 Mar 2015, 18:41
Useless call center
I've been trying to get an answer from call center on why they state their network is fully operational when my connection is close to 10% of what it should be. I would call that *****ing and lying. It's been almost 24 hours since I logged a ticket with their support staff but still no answer. I had to call them to find out there is a problem on their network. To which authority can I log a complaint regarding this lying?
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Axxess.co.za's replyOfficial
31 Mar 2015, 19:08Hello Pikey,
At this point in time there is no network issues on our side that would cause our clients to have speed issues, hence our website reporting that the network fully operational. There is quite a few things that could cause the slow speeds on your side and until we have tested with different accounts and until we have run through troubleshooting. We will investigate this on our side and then we will be in contact with you on the details provided.
At this point in time there is no network issues on our side that would cause our clients to have speed issues, hence our website reporting that the network fully operational. There is quite a few things that could cause the slow speeds on your side and until we have tested with different accounts and until we have run through troubleshooting. We will investigate this on our side and then we will be in contact with you on the details provided.
Axxess.co.za's reply31 Mar 2015, 19:08
Official
Hello Pikey,
At this point in time there is no network issues on our side that would cause our clients to have speed issues, hence our website reporting that the network fully operational. There is quite a few things that could cause the slow speeds on your side and until we have tested with different accounts and until we have run through troubleshooting. We will investigate this on our side and then we will be in contact with you on the details provided.
At this point in time there is no network issues on our side that would cause our clients to have speed issues, hence our website reporting that the network fully operational. There is quite a few things that could cause the slow speeds on your side and until we have tested with different accounts and until we have run through troubleshooting. We will investigate this on our side and then we will be in contact with you on the details provided.