Urgent top-up reversal Request

I have 1 and 1/2 month using the Axxess, I logged into my account to check balances, however being unfami**** to the system a button was clicked and a top up of over +R 500 got processed. I emailed them immediately and tried several times to call them to rectify this but THIS WHOLE WEEK MY CALLS ARE NOT GOING THROUGH and the network is congested, my support tickets have not been responded to yet.

I logged another request on-lines to be told they don't process reversals. Its wrong for supplier of goods to dictates the terms and conditions of sale and the returns policy applicable which disregard tge law (CPA). When constructing these terms and conditions, it is important to keep the provisions of the Consumer Protection Act (the CPA) in mind, as they apply irrespective of their refund policy.

According to Consumer Protection Act Consumers have a general right to return (a “cooling off period”), for 7 days after delivery, for any reason, without penalty.

I need this reversed ASAP. Axxess has already tried to deduct my account but there's insufficient funds as I cannot afford this product. Reversals are costing me money as well. The said product 'top-up' can be reversed as I've not used it. For example, if you purchase a product online and the supplier is unable to deduct your account due to insufficient funds then the transaction will not be processed successfully. So how can they process a transaction without deducting funds first, unless they're in a credit agreement with me and I have never signed a credit agreement with them. I'm on a prepaid agreement and my service is paid in advance before I get data from them, so this should be a case with a top-up.

Axxess cannot over look the law, they are to consider their returns policies and ensure they are in line with these provisions. Otherwise they're compromising us for their benefit.

I need a reversal for this transaction by tomorrow as per my consumer rights. Another debit order reversal will cost me and I will need that to be refunded as well as I will not be accountable for their own policies which have already inconvenience me and costs me.