Unsatisfied Customer

We took out a Telkom Unlimited LTE about 6 months ago. At first all went well and then on Thursday before the Easter Weekend a Telkom out of bundle has popped up and we have no internet. We phoned Axxess and they said they have escalated the problem to Telkom and we got an SMS that it will be resolved today. The problem is still here, and nobody at Axxess is willing to do more than keep on escalating. I work from home and now had to pay more money to get an alternative internet. I want this cancelled and apparently that can't be done. I am extremely dissatisfied. Account 226457.