Unsatisfied!!

I had received an email that my services were being suspended, I called axxess and I was told I was behind on payments, which I then made. I then contacted them via chats to have my line restored, I spoke to Sinothando and Faith, Faith who reassured me that everything was sorted and the line wouldn’t be suspended. TODAY I WAKE UP WITH NO WIFI AND I’M BEING TOLD TO WAIT FOR MONDAY? Is that fair????? What was the point of calling everyone yesterday!?