Unresponsive & Useless

After they send me a message to assist with WiFi, changing from MTN to Vodacom, they would have send the new Sim on the 23rd of Feb already, now NO Sim received, no response to what's app, when we joined they would jump to assist, now they ignore you for as long as possible....seriously becoming Useless with a Capital J. I will start looking at a new service provider. I send you a lot of customers and I will be taking them all where I go next .