Unresponsive service and incorrect billing

The service with Axxess I am paying for, is not up to standard, I am not even reaching half the speed I am paying for.<br> <br> In fact I am paying additional fees due to Axxess billing me separately for my ADSL line and uncapped internet after going for the combo option.<br> <br> Their \24/7 ADSL Support"is non-responsive and I have been waiting several days in the past before receiving any feedback from Axxess.<br> <br> I am utterly disappointed in their service and attitude after being recommended by a friend to use Axxess as my ISP."""