Unreasonable

Axxess advised me to change the internet connection from a dynamic IP setup to a PPPOE configuration. After making this change, I encountered issues connecting to my work VPN, which I use for remote work. Upon contacting Axxess for support, the ISP recommended purchasing a public IP to resolve the VPN issue. I finds this recommendation unreasonable, as I could previously connect to the VPN without extra costs and notes that other ISPs provide similar VPN access via LTE services at no additional charge