Unprofessional service

I'm so disappointed and with Axxess. They are so unprofessional and inconsiderate. I have been their loyal customer for over two years now and it's been nothing but a pain in my life. I gave them a call to make payment arrangements for the month and when agent that was helping me tells me that I don't have any active services with. I asked her how was that possible because I'm currently on the phone with you using the service thay you saying it's inactive. She was confused and advised that she'd call me back with more detailed information She calls back after an hour and tells me that all my services have been cancelled and I have to reapply for a new data bundles dead. I asked her what was the reason for the cancellation and also, couldn't they at least give some sort of communication so I know what to expect... she had no answers and told she would call me back with more detailed information again, and didn't bother to call back. A few minutes later, my sim card is blocked, I had internet to work. So inconsiderate and unprofessional untrained stuff members. They the worst ISP I've ever had to deal with. I have to call literally every month to ask them to reconnect my service. They don't even have a way to allocate payments, they just block your service and wait for your call just ask you to send them a POP.

Useless bunch of people