Unhappy customer

Been sitting with a fibre line that was installed and activated almost a week now, but with no luck of any internet since activation. Axxess is pushing the blame to Zoom Fibre because they not getting any ip address from the ONT. Zoom Fibre has explained they don't issue any ip's and thus is a matter axxess has to resolve with their network engineers. The matter is truly not being treated with urgency while I'm still without internet. I need to cancel my account immediately so I can move over to an ISP that can provide internet to me. I'm really not prepared to wait a calender month for cancellation and to pay R999 for a service I have not been granted the opportunity to enjoy a single minute of internet... where is my consumer right and fairness? I'm prepared to courier their router back but I'm not prepared to pay R999 for a service that could not benefit me at all. I need this account cancelled today so I can move over to an ISP that can assist and provide me with reliable internet.