Unfair and Pathetic treatment from Axxess internet your way

Pathetic service, I'm on phone with Athini from Axxess who told me that my fibr e line was not active, and told me to wait until Monday in order for them to activate my fibre that I have paid already, when I asked to speak to the Manager, I was told to hold the line which took her 30 minutes to come back to me, without the manager, and she said that the manager had advised that they cannot assist me instead she must tell me to send an ONT pictures of which by the way I sent earlier on when I spoke to Marven, mind you this has been going on like this for the whole week, useless and frustrating service that I'm getting from Axxess , I felt I was dealing with *********** individuals who didn't know what they were doing, well I was left stranded on the line for further 30 minutes until my airtime got cut off.