********* Business Practices

Axxess makes it impossible to cancel their services, and refuse to supply me with documentation outlining their cancellation policy. On the 29th of February 2022 I sent an email cancelling their service after using it for less than a month due to poor upwards and downwards speeds. They rep**** with: Unfortunately we cannot guarantee service and that unfortunately the first "available cancellation date" is end of April 2022. See email I sent to them below:

Anne Tromp <***> 2 Mar 2022, 07:21 to Axxess

Good morning

Given the fact that we are forced to give a months' notice despite not being able to utilize a service that promised to be better than Rain (which, honestly, shouldn't be too difficult) - please note that the notice should be from 1 MARCH 2022 and NO FURTHER deductions must take place.

Also, I want to suggest you update your adverti*****ts to indicate that "YOU CANNOT PROMISE SERVICE" - it will be far less misleading and consumers can then go into an agreement with you with all the facts, and not misleading promises.

Then on the 2nd of April 2022 I sent another email "reminding them" that the service must be cancelled end of April 2022 - and this time they responded that the only "available cancellation date" is end of May 2022. This despite me having confirmation that cancellation will take effect end of April 2022 - see entire correspondence below.

nne Tromp <***> Sat, 2 Apr, 12:46 (2 days ago) to Axxess

Guys, we cancelled end of FEBRUARY and YOU TOLD US it will be end of April.

I am going to the ombudsman now - you are making it impossible to cance and your business principles are *********.

Even the email below FROM AXXESS shows end of April and I just wanted confirmation.

This is unfair practice in terms of consumer guidelines and I will report you. On Sat, 02 Apr 2022 at 12:26, Axxess <***> wrote: Axxess DSL (Pty) Ltd. Hi Anne, This is in response to ticket: Refund Request, created on 2022-03-01 15:42:55

Good day

Thank you for your email. Kindly note that your 180GB + 180GB Telkom LTE Combo service set to Cancel 31/05/2022.

The last billing will be on the 1/05/2022.

The cancellation of a product or service is the Clients responsibility. Cancellations must be actioned from the Control Panel.

Email, fax and telephonic cancellations will not be accepted, all cancellations must be processed via the Control Panel.

Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment.

A minimum calendar months' notice is required for all services unless otherwise stated.

Thank you.

Regards, Angelica Menze

Previous Correspondence Good morningYou took a debit order off this morning - confirm that it was the last, please.RegardsAnne.On Thu, 3 Mar 2022 at 08:10, Axxess <***> wrote:

Hi Anne,

This is in response to ticket: Refund Request, created on 2022-03-01 15:42:55

Thank you for the email

Unfortunately, the only available cancellation date is the end of April. Our technical support department has to escalate the matter to Telkom to assist with connection until the cancellation comes into effect.

Please do not hesitate to contact us should you require further assistance

Regards, Yolanda Pillay

Consumers need to be make aware of these ********* business practices - and Axxess should be taken to task for it.