********* Business Practice, False Advertising and Soliciting of funds as they debit my card but no help!

I ordered a router and 50GB deal on special and since order was unable to log into my account until today all your agents refuse to assist, I have a Credit card attached and find it very unfair and ********* that my order was cancelled when it wasn't my fault that I was unable to log in to add card payment but error on axes system. This will be lodged with consumer protection if not resolved and my router is not delivered! ..