UnAXXEptable Axxess DSL

<p>Terrible customer support. I have been trying to upgrade my line speed. I signed up and paid all invoices immediately. I had to email them eventually to ask what is happening - they tell me that the modulation at the exchange cant handle 10mbps (although the lines can) and "sorry for the inconvenience"</p> <p> </p> <p>The line is with Axxess, so they should give me a solution of how to get 10mbps. They must request that Telkom sorts it out, or migrate my line back to Telkom. But they don't give any advice, just "apologies" or "sorry". How can they be ISP of the year??</p> <p> </p> <p>All I want is for Axxess to give a logical solution, with quick email responses or phone calls. Surely this shouldn't be so hard?!</p>