Unauthorized Billing

I ordered a line transfer + 40gb uncapped vdsl. Shortly after ordering they told me that the line cannot be transferred, I need to contact Telkom. So I did and Telkom told me that I need to give 30 days notice to release the line. I told Axxess only hours after this order that I need to cancel the order immediately while I sort out things with Telkom since I cannot use the service and don't want to double pay. They told me via email that they will cancel it with immediate effect and I also phoned to confirm that they will cancel it and they said they will. Now, today, the 1st of August, they actually charged my card for the service. Funny part is that my dashboard shows "You currently have no active services to display. Click 'Buy Services' to get started!". I want my money back immediately!