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Christo H
1 reviews | Active since Jan 2010
22 Nov 2015, 18:59
Unauthorized account debit
R325 - recurring payment was taken from my credit card. I have no services with Axxess - refund the money and explain who gave you the permission to deduct money from my account - If money is not returned into my account within 7 days I will open a case of ***** against your company.
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Axxess.co.za's replyOfficial
23 Nov 2015, 09:16Hello Hellbat,
On 08 - 07 - 2015 you signed up for a 4Mbps Uncapped account with us, this is a monthly billed DSL Service that is currently being used from the line ***. You would have given us permission to debit your account monthly upon signup for this DSL Service.
If you are 100% sure that you are not using our DSL Service please get in contact with our accounts department so they can launch an investigation into this.
On 08 - 07 - 2015 you signed up for a 4Mbps Uncapped account with us, this is a monthly billed DSL Service that is currently being used from the line ***. You would have given us permission to debit your account monthly upon signup for this DSL Service.
If you are 100% sure that you are not using our DSL Service please get in contact with our accounts department so they can launch an investigation into this.
Axxess.co.za's reply23 Nov 2015, 09:16
Official
Hello Hellbat,
On 08 - 07 - 2015 you signed up for a 4Mbps Uncapped account with us, this is a monthly billed DSL Service that is currently being used from the line ***. You would have given us permission to debit your account monthly upon signup for this DSL Service.
If you are 100% sure that you are not using our DSL Service please get in contact with our accounts department so they can launch an investigation into this.
On 08 - 07 - 2015 you signed up for a 4Mbps Uncapped account with us, this is a monthly billed DSL Service that is currently being used from the line ***. You would have given us permission to debit your account monthly upon signup for this DSL Service.
If you are 100% sure that you are not using our DSL Service please get in contact with our accounts department so they can launch an investigation into this.