UNACCEPTABLE SERVICE FROM AXXESS

At first glance, the offers are appealing and the subscriptions good value for money. However apart from acting as a conduit for monthly billing for Tier 1 Service Providers, Axxess has added no value and has been sorely disappointing.

To some extent, it is understandable that they cannot provide an SLA for uptime as they are dependent on 3rd party service providers, however I have been without internet for almost 3 weeks now - the fact that I am still being billed for that as well as the next 30 days of no service is unacceptable.

I have followed the correct channels and even assisted in troubleshooting the issue but this has been my experience :

-there is zero proactive issue management, ownership and continuity of customer issues - the support and engagement process is severely lacking - every time you send an email, a new ticket is opened - if you reply on an existing thread, a new support person responds - it just depends who is in the office for that shift -I run my business from home, there was no attempt to provide a workaround, temporary solution or alternative (and that could easily have been done through other providers until the telkom issue has been resolved) -I am still being told I need to pay for the last month that I have had no service as well as the next 30 days of notice period - and I still have no service -I contacted Franco Barbalich, the founder, asking for assistance but he didn't even bother to acknowledge let alone respond to my correspondence.

If you want a reliable service provider with good support, STAY AWAY FROM AXXESS.