Unacceptable Customer Service

I have been struggling with an ongoing ADSL line problem for over a year now, the past 3 months has been the worst where at times my ADSL is not working for days at a time.

ADSL are supposed to manage my line, they after all are being paid to do just that, however up to now all my pleas to get this problem sorted out once and for all has fallen on death ears.

To make things worse, you never get to speak to the same person, nor do management of Axxess seem to be interested in listening or answering my requests for more dedicated attention.

The most recent attempt was answered by, the manager is currently too busy to come to the phone.

Can i get a senior person in Axxess to contact me, i would like to have my ADSL connection sorted out and i would like Axxess to sort out my Axxess Control panel problem that has also been logged numerous times.

Otherwise i would expect Axxess to reimburse me for the subscriptions paid, but never used and data lost due to lack of support.