Unacceptable and pathetic customer service

I have had a very bad experience with Axxess these last 2 weeks. About a week and a half ago my internet did not work anymore, I then logged an issue with Axxess stating the issue, they told me that there was an outage in the area and that they cant provide me with an eta as to when my issue will be resolved. I then phoned them 2 days later to enquire about the status of the repair and they told me that the issue had been resolved. I still did not have an internet connection. I then had to request a new support ticket, whereby Axxess marks a ticket resolved after 48 hours even if nothing has been done. After creating the new ticket axxess assured me that the problem will be resolved, once again after doing nothing they have marked the issue as resolved. I then called and requested to speak to a manager which was refused, this service is pathetic and unacceptable. Stay away