****ty customer service

Since my line was disconnected and I was advised to buy a package again which I did, but now axxess is saying they cannot proceed with my order since my ISP is still active. One of your agents said I must contact openserve to cancel my ISP but openserve says you guys are my ISP and you should cancel it. I have calling and sending email with no assistance it's even worse because I even made a payment. I am tired of being sent from pillar to post