Truly horrifiying

This has been the worst experience with an ISP I have ever had, and I have dealt with telkom. I have now been waiting a week for an answer to a problem regarding a ticket logged 15/02/2016 (its been a week) they seem to close the ticket before there is even a shred of an answer. After 9 screenshot uploads and what seems to be a lot of work from my side I am yet to receive any form of relieve from their side. This is OBVIOUSLY a big problem since its been like this for a week now, so a mere reply every 12 hours about more tracert to run is not going to solve it im sure?!?!? I expect a call atleast but nothing not even as much as a sorry email. Ticket ID : jf9ea5km73