Total Disregard to Customer Issues

Very poor customer service from Axxess and totally ignore any complaints or issues. We've ordered the Zoom Fibre via Axxess which was installed & went live on the 21/10/21 but have been having connection issues from day one. The IP address keeps changing resulting in us losing the connection. We've asked them on numerous occasions in such a short space of time to resolve this matter via their app but always seem to be getting the same reply "Good Day We are aware of users on Zoom Fibre in the Durban area having intermittent to no connectivity. Our Engineers are currently investigating with Zoom Fibre to restore services as soon as possible. We apologise for the inconvenience." We've tried calling and still no joy. Not even some assurance that they will tend to the problem.There are other homes who have Zoom Fibre via other service providers other than Axxess who do not seem to be experiencing this issue which means it's probably unique to Axxesss but they keep blaming Zoom. We've phoned Zoom Fibre and they have referred us back to Axxess as the IP address number is a Axxess issue and needs be resolved by them. What more depressing is that Axxess will be expecting payment for a service they are not fully providing.