Tired of struggling

I'm getting really tired of phoning you twice a week to get my internet working. I've been having issues for a few months and it's not being sorted out. Previously you said the issue was on telkoms side and they came to fix it but that only helped for a week. Is the problem still on their side or not? I'm using a lot of airtime to no avail. The other night one of your technical support ladies told me I can't use a speed tester on my phone because it has to be wired to my rooter, I know almost nothing about how this stuff works but even I know that's BS. Maby some training is needed on your side. Maby it's time to switch providers because I'm paying for a service and I'm not getting what I expected.