CJ
Charmaine J
1 reviews | Active since Mar 2016
27 Mar 2016, 10:58
tired of excuses
I pay for a 4mb unshaped line, my internet speed is so slow i cant even open google, when i phone them (which has been over 10 times now 8 weeks of issues) they always tell me that its a telkom fault and they will log a complaint. Coincidentally every time i finish a call with them my internet speed improves for about 12 hours, even though a telkom technician had never come out . obviously axxess has the ability to fix our slow speeds. i think its too easy to blame telkom for your pathetic system which is obviously unable to cope with your load. Changing to another isp
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Axxess.co.za's replyOfficial
30 Mar 2016, 07:57Hello char98765,
Thank you for your post. On your profile with us you have your 2GB Mobile Service and your up to 4Mbps DSL Line. It seems like your DSL Data is with another provider. What we can do from our side on the DSL Line is to perform a Port Recreate, this might sometimes reset the line and provide you with higher speeds, if this works only for a brief period before your connection stability drops down again there is definitely an issue on the line that Telkom needs to investigate and resolve.
Before we can log a fault with Telkom for slow line speeds on your line we would require screenshots of a Speedtest performed on www.saix.net using the Telkom guest account, this is just a method of eliminating your DSL Service Account as the cause of the problem.
Thank you for your post. On your profile with us you have your 2GB Mobile Service and your up to 4Mbps DSL Line. It seems like your DSL Data is with another provider. What we can do from our side on the DSL Line is to perform a Port Recreate, this might sometimes reset the line and provide you with higher speeds, if this works only for a brief period before your connection stability drops down again there is definitely an issue on the line that Telkom needs to investigate and resolve.
Before we can log a fault with Telkom for slow line speeds on your line we would require screenshots of a Speedtest performed on www.saix.net using the Telkom guest account, this is just a method of eliminating your DSL Service Account as the cause of the problem.
Axxess.co.za's reply30 Mar 2016, 07:57
Official
Hello char98765,
Thank you for your post. On your profile with us you have your 2GB Mobile Service and your up to 4Mbps DSL Line. It seems like your DSL Data is with another provider. What we can do from our side on the DSL Line is to perform a Port Recreate, this might sometimes reset the line and provide you with higher speeds, if this works only for a brief period before your connection stability drops down again there is definitely an issue on the line that Telkom needs to investigate and resolve.
Before we can log a fault with Telkom for slow line speeds on your line we would require screenshots of a Speedtest performed on www.saix.net using the Telkom guest account, this is just a method of eliminating your DSL Service Account as the cause of the problem.
Thank you for your post. On your profile with us you have your 2GB Mobile Service and your up to 4Mbps DSL Line. It seems like your DSL Data is with another provider. What we can do from our side on the DSL Line is to perform a Port Recreate, this might sometimes reset the line and provide you with higher speeds, if this works only for a brief period before your connection stability drops down again there is definitely an issue on the line that Telkom needs to investigate and resolve.
Before we can log a fault with Telkom for slow line speeds on your line we would require screenshots of a Speedtest performed on www.saix.net using the Telkom guest account, this is just a method of eliminating your DSL Service Account as the cause of the problem.