This is worst support team

The back end of their system does not tie in with the dash board I log into <br> Garth refuses to call me back and obstructs me from escalating my problem to some one who can phone me back.This is the most frustrating thing a call center operator can do to me .Is this part of their training .<br> Garth does not know the physical address of where he works. Is he dishonest or what??<br> My data that I bought on 25 December has not been transferred to January even though I was assured with by previous team member i called that she would see to it <br> .I had to phone on 8 Jan to find out where my Jan allocation was.<br> How do these people stay in business??